Fretronics Engineering Limited - Privacy Policy

Our contact details:

Name: Fretronics Engineering Limited

Address: Unit 37, Elderpark Workspace, 100 Elderpark Street, Glasgow G51 3TR, UK

Phone Number: 0141 316 3967

E-mail: info@fretronics.com

Website: www.fretronics.com

Company SC743248 (registered in Scotland)

The type of personal information we collect:

We currently collect and process the following information:

· Personal identifiers, contacts, and characteristics (for example, name and contact details)

· Customer information relating to purchases and services such as emails, letters, online messages, calls.

· Customer financial information such as bank and card details

· Employee data such as employment history, skills, experience, and information related to job applications, payroll processing and payment.

· Website user information such as how you use our website.

We do not request, store or process “sensitive personal data” as defined by UK Data Protection

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To manage your orders and provide our services to you when you purchase from us.

· To communicate with you and maintain our relationship with you.

· To personalise and improve your customer experience.

· To inform third parties of your name, contact details or purchase details when required.

· To improve our services, fulfil our administrative purposes and protect our business interests.

We also receive personal information indirectly, from the following sources in the following scenarios:

· Third parties such as manufacturers where service provision is under warranty.

We use the information that you have given us:

· To manage your orders and provide our services to you when you purchase from us:

We use your information to perform services in relation to providing your goods or services, for example to notify you of an order confirmation, to notify with issues with regards to your order, to issue you tracking numbers for your order, to validate your purchase and warranty and for legal, audit and accounting purposes. We will also use it to change your order details if you request such changes. In addition, we use your information when you use our related services, such as when we need to track an order in-transit with our couriers.

· To communicate with you and maintain our relationship with you:

We may need to contact you by email and/or telephone for operational or administrative reasons, for example to discuss your order or your payments, to inform you about any issues, to notify you when items are available and changes to your order. Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.
We will also use your personal data if we have to contact you after you have sent us a request, filled in a web-form through our website, emailed us, phoned us, or contacted us on social media. Your opinion is very important to us, so we may send you an email to seek your feedback in relation to your purchased goods or services. We will use the communications you exchange with us and the feedback you provide to manage our relationship with you and to ensure a satisfactory customer experience.

· To personalise and improve your customer experience:
We may use your personal data to tailor our services to your needs and preferences, and to provide you with a personalised customer experience.
We may also collect information on how you use our website and which pages of our website you visit most to understand your preferences. We may use this information to tailor the content that you see on our website and, if you have agreed to receiving marketing communications, to send you relevant offers that we think you will like.

· To inform third parties of your name, contact details or purchase details when required:
We may send your name. contact details, and the details of the items you have ordered, to our suppliers for them to allow us to provide our services to you, these includes, but not limited to:

o couriers, product suppliers and other supply chain partners that facilitate the delivery of goods and our services to you

o our payment services provider to process your order payment

o our customer service software and management services if you contact us

We expect these businesses we work with to be just as careful with your data and not to use it for purposes you have not authorised. These suppliers should have their own privacy policies, which should be available on their websites, and which we suggest you familiarise yourself when required.

· To improve our services, fulfil our administrative purposes and protect our business interests:
The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, safety, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development and to comply with our legal obligations, for example, our obligation to provide your information to HMRC, provide proof of VAT exception / exports or to border control agencies.
We will also store your details when you choose to apply for employment with us.

We may share this information with:

· Product suppliers and distributors.

· Payment providers, credit, and debit card companies.

· Suppliers providing services to us to help us run our business and improve our services and your customer experience.

· Couriers.

· Email Provider, Customer Relationship Management and Live chat software

· Legal authorities and UK government offices as required by UK law.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent.

You can remove your consent at any time. You can do this by contacting:

Data Protection Officer, Fretronics Engineering Limited, Unit 37, Elderpark Workspace, 100 Elderpark Street, Glasgow G51 3TR, UK

Email: info@fretronics.com

(b) We have a contractual obligation.

How we store your personal information:

Your information is securely stored. The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Privacy Policy or for other purposes approved by you.

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage to personal data. When you provide your personal data through our website, this information is transmitted across the internet securely using current industry encryption standards.

As described in this Privacy Policy, we may in some instances disclose your personal data to third parties. Where Fretronics Engineering Limited discloses your personal data to a third party, we expect that third party to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law (or by the threat of legal action) to disclose your personal data to a third party, such as UK government offices, and have little influence control over how it is protected by that party

We keep your personal data for as long as we need it to fulfil our purposes set out in the privacy policy or to comply with our requirements under UK regulation and legislation. We will then dispose your information by deleting it or anonymising it.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at:

Data Protection Officer, Fretronics Engineering Limited, Unit 37, Elderpark Workspace, 100 Elderpark Street, Glasgow G51 3TR, UK

Email: info@fretronics.com

if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at

Data Protection Officer, Fretronics Engineering Limited, Unit 37, Elderpark Workspace, 100 Elderpark Street, Glasgow G51 3TR, UK

Email: info@fretronics.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk